Express Send Scam Insurance

Express Send Scam Insurance is a personal cyber insurance product that secures your GCash Express Send Money transfers to another GCash Account for up to Php 15,000.00 in total for scams if you’re tricked into transferring money to an imposter or buying from a fake seller.

Express Send Scam Insurance Group Policy is underwritten by our insurance partner, Insurance Company of North America (a Chubb Company), hereafter “Chubb”.

 Jump to:

• Coverage
• Exclusion from Coverage
• Eligibility
• Enroll Payment in Express Send Scam Insurance
• Claims
• Contact Chubb

Coverage of Express Send Scam Insurance

Express Send Scam Insurance provides coverage for your GCash transactions for PHP30 for up to PHP15,000. 

Note: Express Send Scam Insurance is not an added fee or refund feature in Express Send transfers in GCash. Any refund for a transaction with a merchant or seller depends on the decision between the customer and merchant/seller only. 

Once your claim is approved, our insurance partner, Chubb, will reimburse the amount that you were tricked into transferring via GCash Express Send (up to the benefit amount). Any review and approval of claims by Chubb is subject to submission of relevant supporting information and documents.  

Cover is provided in the event that you are a victim of the following types of fraud:

Social Engineering

This is where you have opened messages from false entities and/or individuals and were tricked into transferring funds to them via the GCash Express Send money transfer feature.
Examples of Social Engineering incidents include, but are not limited to, phishing, malware phishing, spear phishing, smishing, vishing, and pharming.

Some Examples:

• You were convinced to Send Money to a legitimate contact from the user's GCash account without knowledge that the account had been hacked.
• You were tricked into making a Send Money transfer from your GCash account to a scammer who was impersonating a reputable charitable organization.
• You were tricked into authorizing a transfer of funds to a scammer who was impersonating a GCash representative. The scammer requested an OTP ‘verification’ and then  used the information you provided to make a fraudulent Send Money transfer from your GCash account.

Account Take Over

This refers to  an attack where a third-party gains unauthorized access to your GCash Account and makes unauthorized transactions. Account Take Over Fraud usually occurs via phishing, spyware, malware scams or other similar scams.

Some Examples:

• You disclosed personal information such as your password/s to someone pretending to be a known contact or entity, who then accessed your GCash account and made unauthorized Send Money transaction(s).
• You received an email containing a fraudulent link. After clicking on the link,  malware was installed on your device, allowing unauthorized access your GCash account.
• You downloaded a rogue app with malware that scans and reads log-in details, which allowed unauthorized access your GCash account.   

Online Shopping Fraud

This refers to where you paid for an item you purchased online using Express Send money transfer, however, the website, platform or individual you purchased from turned out to be fraudulent or fake.

Some Examples:

• You performed an Express Send money transfer to buy an item from an online marketplace but did not receive the item or scheduled service. The seller was then uncontactable. You purchased an item online, no receipt or proof of purchase was provided after you made your Send Money payment. The webpage or merchant then disappeared.
• You performed a Send Money transaction to book a scheduled cleaning service from an online advertisement, however no service was provided and all contact details on the advertisement were fake.

Exclusions from Coverage

What’s not covered: 

• Any GCash Express Send money transfer made by you where you accidentally sent money to the wrong account.​
• Any GCash Express Send money transfer made to a potential employer or recruiter in respect of a job  opportunity. ​
• Any claim relating to crypto-currency, jewellery, watches, precious metals/gemstones, antiques or collectible items.
• Any claim relating to loss of employment, accident, sickness or injury. 
• Any GCash Express Send money transfer from a Business Account, or any business-related transaction.​
• Any loss arising  from, or in connection with, your employment such as any corporate-related transactions.​
• Any incident prior to the start date or after the end date of your insurance cover.

 Additional exclusions under the following benefits:

For the full list of policy exclusions, please refer to the Express Send Scam Insurance Group Policy.

Eligibility to Enroll in Express Send Scam Insurance

You can be covered under Express Send Scam Insurance if you are:

• 18 years old and above
• A Filipino citizen or foreigner who is a legal resident of the Philippines.
• A Fully Verified GCash user

The coverage period of Express Send Scam Insurance insurance is effective for 30 calendar days, which is valid for all Express Send transfers within the coverage period. The insurance coverage will start on the day you enroll and make your premium payment of PHP30 via GCash. When your policy expires after 30 calendar days, you can buy the insurance again.

Note: You cannot enroll to Express Send Scam Insurance on behalf of someone else. The Insured will be the GCash account owner who has successfully performed a Send Money transaction, enrolled to Express Send Scam Insurance, and paid the premium via their GCash account.

Payment for Express Send Scam Insurance

The premium for Express Send Scam Insurance is a one-time payment of PHP 30. For PHP 30, you are covered for 30 calendar days. This will begin on the day of your enrolment to Express Send Scam Insurance with successful payment of premium. 

PAALALA: One-time payment lang ang PHP 30. Hindi mo kailangan magbayad ng PHP 30 sa bawat Express Send transaction na gagawin mo. Once enrolled ka na sa Express Send Scam Insurance, 30 days na ang coverage mo. Pagkatapos mag-expire ng coverage, maaaring mag-enroll ulit for another 30 days for another PHP 30. 

Note: The amount of the premium payment will be automatically deducted from your GCash Wallet upon enrolment. Please make sure you have sufficient balance in your GCash Wallet to enroll to Express Send Scam Insurance.

You can enroll to the insurance while making an Express Send money transfer in the GCash app following the steps below:

1. On your GCash App, tap Send > Express Send
2. Input the GCash number you are sending money to and tap on the offer button to opt-in. 

3. Review the details of your Express Send Transaction 
4. Tap Send 

You will be led to a transaction receipt that shows you availed of the Express Send Scam Insurance. 

You will receive a Confirmation of Cover from our insurance partner, Chubb, within 24-48 hours after successful enrolment to Express Send Scam Insurance as part of your GCash Express Send transaction.

You can also visit the MyGInsure page in the GCash app to check your policies.

• Select GInsure > select My GInsure and under > Active Policies select your Express Send Scam Insurance policy. Take note of your policy number. 
• Visit Chubb MyAccount and log in using your policy number and the OTP received via SMS or email. Click "Download" under Policy Details to download a copy of your Confirmation of Cover. 

Claims

Requirements para mag-file ng claim for Express Send Scam Insurance

• You must file a police report within 24 hours of the discovery of the fraud 
• You must notify GCash within 24 hours of the discovery of fraud to stop further fraudulent activities or suspend your account in the event of an account takeover fraud. Click here to file a report
• You must make reasonable attempts to recover the funds 
• You must retain documentary evidence of the fraud
• Once you have fulfilled the above requirements, you may proceed to file a claim by visiting the “My GInsure” tab in your GCash app, select your Express Send Scam Insurance policy which will lead you to “My Policies”. Select “Submit a claim” under the “Quick Actions” tab, and follow the instruction prompts to completion.  

Documents needed to file a claim for Express Send Scam Insurance

• Copy of the original police report(s) or police reference number
• Statement detailing the discovery of the fraud or unauthorized transaction(s) from your GCash Account.
• Documentary proof that the Express Send Money transaction was made:
  • Screenshot of the GCash transaction receipt with reference no.
  • GCash transaction activity history in-app
• Copy of any chat communication, SMS, call logs, email, fraudulent website, or other method of digital communication that led to the Express Send money transaction(s) or request for fund(s)
• Copy of any chat communication, SMS, call logs, email, fraudulent website, or other method of digital communication showing reasonable attempts to recover the funds back from the third party.
• Any additional supporting documents proving that you are a victim of fraud.

How to file a claim for Express Send Scam Insurance

1. Prepare your Express Send Scam Insurance Policy ID. This is sent to your GCash-registered email within 24-48 hours after a successful enrollment
2. Visit the “My GInsure” tab in your GCash app, select your Express Send Scam Insurance policy which will lead you to “My Policies”. Select “Submit a claim” under the “Quick Actions” tab, and follow the instruction prompts to completionYou will be asked by the Chubb Claims Assessor to submit supporting documents and undertake the steps under each benefit.
3. Upon submission of the complete documents, you should receive an email within the next 48 hours with your claim number, claim information, and a PDF attachment/s of all information you have submitted. If you do not receive an email within 48 hours, please contact Chubb.
4. Please allow 5-7 working days for the end-to-end claims process from filing of claim to release of claims decision.
5. If your claim is in order and approved, a settlement letter will be sent to you.
6. You will receive the settlement via bank transfer using your provided bank details.

Cancellation of Policy

Pwede ko bang i-cancel ang aking policy?

Oo, maaaring i-cancel ang iyong policy. Gayunpaman, pinapayuhan naming panatilihin ang insurance coverage. Lalo’t dumadalas ang mga cyber attacks, mas maigi na magkaroon ng peace of mind para sa iyong GCash account.

Can I cancel my policy?

You may cancel your policy; however, we strongly suggest you keep the insurance cover. Cyber attacks are becoming more frequent and it’s good to have peace of mind for your GCash account.

If you cancel your policy within 7 days after enrolling to Express Send Scam Insurance, we will refund the PHP 30 premium paid to your GCash account unless you have already made a claim under the policy. 

To cancel your policy, visit this link to submit a Help Center ticket. 

Contact Chubb

If you have questions about your policy, filing of claims, or status of claims filed:

• You may call the Chubb hotline +63277565410, Monday to Friday, 9:00am – 5:00pm, excluding public holidays.

You may also email gcashcustomerinquiries@chubb.com