How can I use GCash Card for public transportation?

You can now use GCash Mastercard or Visa Card to pay for your rides easier and faster. You can also use other Mastercard or VISA cards issued locally. If your old EMV chip card isn’t working, contact your bank for a replacement to enjoy easy cashless train payments.
 

As of the moment, card payments are only available for the MRT-3.

Note:

Use the SAME payment method to enter and exit. For example, if you enter with your GCash Tap to Pay, you must also exit with Tap to Pay. Switching to a different method (GCash Commute QR, Scan to Pay, GCash Card, or other cards) will not work.

 

How to use GCash Card for public transportation:

  1. Tap your GCash Card on the validator at the entrance.
  2. Wait for the green light or confirmation message to proceed.
  3. When exiting, tap your GCash Card again on the validator.
  4. Wait for confirmation before stepping through the turnstile.

 

Frequently Asked Questions

Can I use other Mastercard or Visa cards to transact on the MRT-3?

Passengers can also use other Mastercard or VISA cards to transact on the MRT-3. Simply tap your card at the newly installed contactless payment terminals.

If your card still uses an older EMV chip and isn’t working, you may coordinate with your respective banks for replacement to enjoy the hassle-free cashless payment options when riding the train.

I can’t use the GCash Card to pay for the commute. What do I do? 

If you're unable to use your GCash Card, try these quick checks:

  1. Check if your GCash Card is active and unlocked – Make sure your GCash Card is both activated and unlocked in the app.

    Screenshot 2024-12-06 160842.jpg

  2. Check your wallet balance – Ensure that your GCash wallet has enough funds for the transaction.
  3. Check your transaction limits – Make sure that you haven't exceeded your GCash wallet or card transaction limits.

If you've already checked these but you're still seeing an error message, click here to ask for help. A customer service representative will contact you in 24 hours.

My GCash Card transaction was successful but I can’t enter or exit the station. What should I do?

If you cannot enter or got charged without entry or cannot exit, follow the steps below:

  1. Ask help from an MRT staff member.
    Let them know about the issue.
     
  2. The staff will check your transaction.
    They will validate if the payment went through.
     
  3. If confirmed successful, they will assist you.
    The staff will help you enter or exit the station manually.

If you were charged and could not enter/exit the MRT, click here to ask for help.  A GCash customer representative will reach out to you within 24 hours. 

I was charged multiple times for my commute payment using my GCash Card. What should I do? 

You will have 3 different charges when you use GCash Card for your commute:

  1. You will be charged PHP 14 upon tapping in and entering the MRT3.
  2. Once you tap out and exit, your initial charge of PHP 14 will be returned to your wallet.
  3. You will be charged the actual fare.

 

This will show as 3 different transactions on your GCash transaction history. 

If the initial charge wasn’t returned or if you confirm the duplicate charges, click here to ask for help. A customer service representative will contact you in 24 hours.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

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