How can I use GCash Tap to Pay for public transportation?

You can now use GCash Tap to Pay for your rides easier and faster. As of the moment, it is only available for the MRT-3.

Note:

Use the SAME payment method to enter and exit. For example, if you enter with your GCash Tap to Pay, you must also exit with Tap to Pay. Switching to a different method (GCash Commute QR, Scan to Pay, GCash Card, or other cards) will not work.

 

How to use GCash Tap to Pay for public transportation:

  1. Ensure your device supports NFC. To check if your phone is NFC capable, look at your phone’s settings and look for any mention of NFC.
  2. Open your GCash app, and check if you have activated Tap to Pay on your GCash app
  3. Tap Commute
  4. Tap the phone on the validator upon entering, wait for the confirmation before stepping through the turnstile
  5. When exiting, open your GCash app and tap your phone again on the validator.
  6. Wait for confirmation before stepping through the turnstile.

 

Frequently Asked Questions

I can’t tap pay using GCash Tap to Pay. What do I do? 

If you cannot pay or get an error using Tap to Pay, please follow the steps below:

  1. Ensure your phone settings enables NFC
  2. Ensure that you have activated Tap to Pay on your GCash app
My GCash Wallet was deducted after the Tap to Pay transaction and the validator did not allow me to enter. What should I do? 

If you cannot enter or got charged without entry or cannot exit, follow the steps below:

  1. Ask help from an MRT staff member.
    Let them know about the issue.
  2. The staff will check your transaction.
    They will validate if the payment went through.
  3. If confirmed successful, they will assist you.
    The staff will help you enter or exit the station manually.

If you were charged and could not enter/exit the MRT, click here to ask for help.  A GCash customer representative will reach out to you within 24 hours. 

I was charged multiple times using Tap to Pay. What should I do? 

You will have 3 different charges when you use Tap to Pay:

  1. You will be charged Php 14 upon tapping in and entering the MRT3.
  2. Once you tap out and exit, your initial charge of Php 14 will be returned to your wallet.
  3. You will be charged the actual fare.

This will show as 3 different transactions on your GCash transaction history. 

If the initial charge wasn’t returned or if you confirm the duplicate charges, click here to ask for help. A customer service representative will contact you in 24 hours.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

 

Previous
Next
49126477837081
Was this article helpful?