How can I use GCash Commute to pay for public transportation?

GCash Commute QR makes paying for your rides easier and faster. As of the moment, it is only available for the MRT-3. 

Note:

Use the SAME payment method to enter and exit. For example, if you enter with your GCash Commute QR, you must also exit with your GCash Commute QR. Switching to a different method (Tap to Pay, GCash Card, or other cards) will not work.

 

How do I use GCash Commute for public transportation?

  1. On your GCash app, tap Commute

  1. Scan the QR code in the validator upon entering
  2. When exiting, scan your Commute QR on the validator.
  3. Wait for confirmation before stepping through the turnstile.

 

Frequently Asked Questions

What is this new payment system?

This is a pilot allowing you to pay MRT-3 fares using QR codes from your e-wallet or EMV debit/credit/prepaid cards, instead of a beep card.

Can I still use my beep card?

Yes, your beep card remains valid on all existing gates. Only certain gates have been equipped with the new QR/EMV readers.

Will I be notified upon successful/unsuccessful payment of GCash Commute?

Yes, you can check and screenshot your GCash transaction history to confirm your payment.

Is there an additional charge for commuters?

No, there is no added fee for using GCash Commute!

Do I need to be a fully verified user to use Commute?

No. This feature is available to both basic and fully verified users.

Does Commute work on all phones?

Commute works both on Android and iOS devices. However, only Android phones have the ‘Download QR’ option at the moment.

 

Need more Help?

My GCash Commute QR code isn’t working. What should I do?

If you can’t use Commute, please follow the steps below: 

  1. Check your GCash balance.
    Make sure you have at least PHP 14 in your GCash Wallet. Station staff can guide you to the nearest cash-in machine if needed.
     
  2. Check your internet connection.
    You need a stable internet connection to generate a new QR Code. If your connection is stable, wait around 12 seconds for the QR Code to load. Once you’ve downloaded the QR code, you don’t need an internet connection anymore.
     
  3. Adjust your screen brightness.
    Your QR Code might not scan if your screen is too dim. Increase your phone’s brightness.
     
  4. Make sure you’re using the correct QR Code.
    Only use the Commute QR Code. Personal QR Codes for Send Money or Scan to Pay won’t work.
     
  5. Check if you’ve already scanned in.
    You can confirm this at the top of your Commute QR Code screen.
My GCash Commute QR was scanned successfully but I can’t enter or exit the station. What should I do?

If your GCash wallet was deducted but you couldn’t enter or exit the station using your Commute QR Code—maybe due to a scanner error or another passenger went ahead—follow these steps:

  1. Ask help from an MRT staff member.
    Let them know about the issue.
     
  2. The staff will check your transaction.
    They will validate if the payment went through.
     
  3. If confirmed successful, they will assist you.
    The staff will help you enter or exit the station manually.

To avoid problems, download the QR code for your MRT fare ahead of time. This way, you can use it even without internet.

If you were charged and still could not enter/exit the MRT, click here to ask for help.  A GCash customer representative will reach out to you within 24 hours.

Can I re-use my QR Code or share my QR Code with a friend or a family member? 

You cannot reuse the generated QR code after exiting the station.

Can I scan my QR twice?

You may only scan your QR once. Once scanned, you may enter the turnstiles and board the train.

I lost my phone or it ran out of battery while riding the MRT-3. How can I exit without scanning my QR code?

If your phone ran out of battery or you lost your phone, please follow the steps below:

  1. Ask help from an MRT staff member.
    Let them know about the issue.

     

  2. The staff will check your transaction.
    They will validate if the payment went through.

     

  3. If confirmed successful, they will assist you.
    The staff will help you enter or exit the station manually.
 I didn’t scan my QR code when exiting—why was I charged the full amount? 

If you were not able to scan when exiting, you will be charged the maximum fare (Php 14). Please ensure to scan when exiting the station to process the return of your excess charge. 

I was charged multiple times for my commute payment using GCash Commute. What should I do?

If you were charged multiple times for your commute using GCash, click here to ask for help. A GCash customer representative will reach out to you within 24 hours. 

Why was I charged PHP 14 for my MRT-3 trip even before I got off the station?

Once you Tap In, the maximum journey fare (PHP 14) will be automatically deducted until you Tap Out. Once you Tap Out, the correct fare will be calculated, and the difference between the maximum fare and the correct fare will be refunded as “change.”

You will receive your refund within a few minutes after you scan out. Please follow the steps below to validate the return of the excess fare: 

  1. Wait at least 5 minutes for the excess fare to return to your GCash account.
  2. Check your GCash Transaction History for the reversal of your transaction.
  3. In case you do not receive your excess fare within 5 minutes, click here to ask for help.
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