My phone got damaged or broken and I can’t access GCash. What do I do?

If your GCash phone is damaged and you need to log in on a new phone, please click here to ask for help.

Please have a valid ID and a selfie with your ID ready. Once submitted, we will verify your request within 24 hours.

Need more help?

Check out the articles below to learn how to access your phone based on the following scenarios.

• Account Secure
• I want to use GCash on another phone or device
• I uninstalled/reinstalled GCash or reset my registered phone
• I lost the SIM or phone where my GCash account is registered
• I tried to unregister my phone but I got an error