My phone got damaged or broken and I can’t access GCash. What do I do?
If your old phone is damaged or broken and isn't working anymore, you can still log in to GCash with a new phone. Here’s how:
- You'll see the screen "It looks like you changed your phone" like the one below.
- Tap I want to register this phone.
- Take the selfie scan or enter your OTP
- You’ll need to wait 4 hours while GCash runs a few more checks to ensure it's really you.
- After 4 hours, you can log in to GCash on your new phone at the time specified on the screen.
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