My phone got damaged or broken and I can’t access GCash. What do I do?

If your old phone is damaged or broken and isn't working anymore, you can still log in to GCash with a new phone. Here’s how:

  1. You'll see the screen "It looks like you changed your phone" like the one below. 
  2. Tap I want to register this phone.

  1. Take the selfie scan or enter your OTP
  2. You’ll need to wait 4 hours while GCash runs a few more checks to ensure it's really you.

  1. After 4 hours, you can log in to GCash on your new phone at the time specified on the screen.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

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