I want to use GCash on another phone or device
You can only use GCash on one device at a time. If your GCash account is registered on another phone or if you want to use GCash or login to another phone with GCash, you'll need to unregister your old device before registering the new one.
If you still have access to your old phone, follow these steps to unregister it:
- Open your GCash app
- Go to Profile > Settings
- Tap Account Secure > Unregister Phone
- Review the details and confirm by tapping Yes, Unregister
- Complete the process by either taking a selfie scan or entering the OTP (One-Time Password)
After this, you'll see a confirmation page, and you'll receive an SMS confirming your phone has been unregistered from your GCash account.
To register your new phone with GCash, log in to your new phone and tap I want to register this phone.
Follow the steps to verify your identity. After completing the selfie scan or OTP, you’ll be led to a page that confirms that your phone has been registered.
If you don't have access to your old phone or device, don't worry. You can still log in with a new phone. Here’s how:
- You'll see the screen "It looks like you changed your phone" like the one below.
- Tap I want to register this phone.
- Take the selfie scan or enter your OTP
- You’ll need to wait 4 hours while GCash runs a few more checks to ensure it's you.
- After 4 hours, you can log in to GCash on your new phone at the time specified on the screen.
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