I want to update my name or birthdate in my GCash account

To update your name on your GCash account, you must be a Fully Verified GCash user.

You can request a name change only if:

  • You changed your surname due to marriage or civil status update.
  • There’s a minor spelling error in your name or birthdate.
  • You legally changed your name.

 

Requirements 

Prepare the necessary document/s based on your reason for the request and take a picture of it:

Reason for Request

Requirement
Change of surname (due to change in civil status)

Provide any of the following: 

  • Accepted valid IDs in-app with updated surname
  • Marriage Certificate
  • Court Decree of Annulment
  • Declaration of Nullity of Marriage
Minor misspelling or error

Provide any of the following: 

  • Birth Certificate ((PSA/NSO/Certified True Copies)
  • National ID (Card Type)
  • National ID (Paper Type) / Digital National ID
  • Passport
  • HDMF (Pag-Ibig Loyalty Plus)
  • Driver's License
  • Philippine Postal ID
  • PRC ID
  • UMID
  • SSS ID
Legal change of name

Once you have prepared the requirements, click here to update your name or birthdate and attach the document. 

A customer service representative will review the details you shared and work on your request. Your profile will be updated within 3 days, and you'll receive an SMS confirmation on your GCash-registered number.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

Previous
Next
360034342914
Was this article helpful?