Details such as your name, birth date, nationality, home address, and others can be changed easily by using the GCash App! We want to ensure that your details remain in strict confidentiality, and will require you to fill out the Verification form - so, kindly prepare a government ID beforehand.
Though if you are only looking to change your email address, it won't require going through the Verification process again. Click here to know how to update your email address.
To start, log in to the App, then go to the menu. Tap on your name beside the profile picture, or on the small arrow beside your name.
On the next screen, tap on "Edit my Profile."
You will receive an authentication code through an SMS, which is sent to your GCash-registered mobile number.
Fill out and change the necessary details, and we'll have your profile updated in 24 hours! You'll see the "Upgrade in progress" screen when applications for updating are still ongoing. We will also send a text message when your updates have been changed.
