Choose what you want to edit in your GCash Profile:
I want to edit my profile in GCash.
I want to update my email address
I want to change my name or birthdate in my GCash profile.
Note: Changes to your name and birthdate may only be done for specific reasons
If you to wish to transfer ownership of your GCash account or transfer funds from your old to new GCash Account, please visit:
How can I transfer ownership of my GCash Account?
How can I transfer funds from my old GCash Account to my new one?
Here is a summary of how to edit your profile in GCash
Follow the steps below to edit your profile:
STEP 1: On your GCash dashboard, tap Profile
STEP 2: Tap on your name
STEP 3: Tap Edit my Profile
STEP 4: Tap Edit my Profile
STEP 5: Input the authentication code sent to your GCash registered mobile number and tap Next
STEP 6: Fill out or change the necessary details,
STEP 7: You will get the ‘Upgrade in Progress’ status when applications for updating are still ongoing.
STEP 8: An SMS will be sent to your GCash registered mobile number when the changes to your profile have been updated. Your profile will be updated within 72 hours.
How can I change my name or birthdate in my GCash Profile?
Note: You must be a Fully Verified GCash user before proceeding.
Not yet Fully Verified? Please visit, “How do I get Fully Verified?” to learn more.
Here is a summary of how you can change your name or birthdate profile in GCash:
Follow the steps below to edit your name or birthday in your GCash profile:
STEP 1: On your GCash dashboard, tap Profile
STEP 2: Tap on your name
STEP 3: Tap Help Center in the banner then tap I want to request to change my name or birthdate in my GCash profile
STEP 4: Input all the required information and tap Submit
STEP 5: An SMS will be sent to your GCash registered mobile number when the changes to your profile have been updated. Your profile will be updated within 72 hours.
STEP 6: An SMS will be sent to your GCash registered mobile number when the changes to your profile have been updated. Your profile will be updated within 72 hours.
FAQS
1. What are valid reasons to update my name or birthdate in my GCash profile?
You can only change your name or birthdate if there is an update in your civil status, minor misspelling or error of your name or birthdate or legal change of name.
2. What are the guidelines and requirements to request for update on name or birthdate?
| Type of Request | Requirements |
|
Change of surname due to change in civil status |
Either latest government ID with updated surname or marriage certificate |
| Minor misspelling | Copy of valid government ID |
| Legally changed their name | Legal document as proof if change name |
3. What are the valid IDs that are accepted to update my GCash Profile?
Visit “What are the IDs I can submit to get verified?” for the list of valid IDs accepted.
4. What should I do if GCash Profile is not yet updated after 48 hours?
If there are no changes in your profile after 48 hours, you can follow up your ticket. Please visit “I want to follow up on my ticket. How do I do it?” to learn more.
To submit a request for profile update, click here.