Update GCash Account Information
Choose what you want to edit in your GCash Profile:
- I want to edit my profile in GCash.
- I want to update my email address
- I want to change my name or birthdate in my GCash profile.
Note: Changes to your name and birthdate may only be done for specific reasons
Here is a summary of how to edit your profile in GCash:
Here is how you change your name or birthdate in your GCash Profile:
You can only change your name or birthdate if there is an update in your civil status, a minor misspelling or error of your name or birthdate, or a legal change of name.
Also, you must be a Fully Verified GCash user before you can change these details.
Requirements:
| Type of Request | Requirements |
|
Change of surname due to change in civil status |
A clear and readable picture of the latest government ID with an updated surname or marriage certificate |
| Minor misspelling | A clear and readable picture of a valid government ID |
| Legally changed their name | A clear and readable legal document as proof of a change of name |
To update your name or birthdate, click here to submit a request and attach the specific requirement for the type of request based on the table above. Your profile will be updated within 72 hours and you will receive an SMS in your GCash-registered mobile number to confirm this.
FAQS
What are the valid IDs that are accepted to update my GCash Profile?
Visit “What are the IDs I can submit to get verified?” for the list of valid IDs accepted.
What should I do if GCash Profile is not updated after 48 hours?
If there are no changes in your profile after 48 hours, you can follow up on your ticket. Please visit “I want to follow up on my ticket. How do I do it?” to learn more.
If you wish to transfer ownership of your GCash account or transfer funds from your old to your new GCash Account, please visit the following: