InstaPay Advisory:

Starting July 4, 2026, InstaPay transfers will be lowered to Php 10 per transaction. Update your GCash app to the latest version to reflect the new fee.

GCash Help Center Help Center home page

Help Center

Customer
    Filipino

    Select Language

    English Filipino
    1. GCash Help Center
    2. Cards
    3. GCash Card issues

    Articles in this section

    • GCash Card adjustment after a purchase
    • Can’t order a GCash Card
    • GCash Card payment is not reflecting
    • Why was my GCash Card payment not deducted immediately?
    • Can’t pay using my GCash Card
    • GCash Card not accepted by a merchant for payment
    • GCash Card refund request
    • Can’t withdraw using my GCash Card
    • GCash Card got stuck in the ATM
    • ATM didn’t dispense cash after my GCash Card withdrawal
    See more

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    Articles in this section

    • GCash Card adjustment after a purchase
    • Can’t order a GCash Card
    • GCash Card payment is not reflecting
    • Why was my GCash Card payment not deducted immediately?
    • Can’t pay using my GCash Card
    • GCash Card not accepted by a merchant for payment
    • GCash Card refund request
    • Can’t withdraw using my GCash Card
    • GCash Card got stuck in the ATM
    • ATM didn’t dispense cash after my GCash Card withdrawal
    See more

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    GCash Card got stuck in the ATM

    If your GCash Card gets stuck in an ATM:

    • Contact the ATM’s bank right away to arrange card retrieval.
    • Lock your GCash Card in the app to prevent unauthorized use.
    • Once you get it back, unlock it in the GCash app to use it again.

     

    Related articles

    Can’t withdraw using my GCash Card

    How to lock my GCash Card

    ATM didn’t dispense cash after my GCash Card withdrawal

    Previous
    Next
    30287216824601
    Was this article helpful?
    Filipino
    GCash Help Center Help Center home page
    G-Xchange, Inc. (GXI) is regulated by the Bangko Sentral ng Pilipinas (www.bsp.gov.ph)
    Official GCash Website Privacy Notice Terms and Conditions Contact Us
    Copyright © 2026 GCash. All Rights Reserved.