I can’t withdraw using my GCash Card. What do I do?
If you can't withdraw using your GCash Card, follow these steps:
- Check if your GCash Card is properly linked to your account
- Confirm you have sufficient funds for the withdrawal amount and the applicable ATM fees
- Verify that your card hasn’t expired. You can find the expiration date on the back of your card, which follows the format MM/YY.
- Ensure you're entering the correct 6-digit Card PIN (different from your GCash app MPIN)
- Check for any error messages or notifications on the ATM screen. If the issue persists, try withdrawing from a different ATM, preferably one from another bank.
If you still cannot withdraw money using your GCash Card, click here to ask for help. A customer service representative will contact you in 24 hours.
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