My GCash Card is not being accepted by a merchant for payment. What do I do?
If your GCash Card is not being accepted by a merchant, follow these steps:
- Check your card status: Make sure your GCash Card is activated
- Check your wallet balance: Make sure your GCash wallet has sufficient balance for the transaction.
-
Verify merchant's POS system: Confirm if the merchant's POS terminal is compatible with your GCash Card.
Note: The GCash Mastercard is not compatible with some online merchants. We recommend to order a new VISA Card.
If the merchant still refuses to accept your GCash Card for payment, click here to ask for help. A customer service representative will contact you in 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: