I want a refund for a purchase I made using my GCash Card

To request a refund or resolve a dispute for a purchase made with your GCash Card, here's what to do:

Contact the Merchant

Please reach out to the merchant directly for any refund or dispute requests. Our payment networks like MasterCard and Visa typically give partner merchants 7-15 days to settle these transactions.

Should you need further assistance such as if the merchant is not responsive, you may click here to ask for help. A customer service representative will contact you in 24 hours.

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