I can’t pay using my GCash VISA/Mastercard Card. What do I do?

If you're unable to use your GCash Card, try these quick checks:

1. Check if your GCash Card is active and unlocked – Make sure your GCash Card is both activated and unlocked in the app.
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2. Check your wallet balance – Ensure that your GCash wallet has enough funds for the transaction.
3. Check your transaction limits – Make sure that you haven't exceeded your GCash wallet or card transaction limits.

If you've already checked these but you're still seeing an error message, click here to ask for help. A customer service representative will contact you in 24 hours.

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