Account deactivation email due to GCash T&Cs

If you received an email from GCash, check the reason in the email:

• Your account is not verified: Learn more here.
• In accordance with the Suspension or Deactivation of GCash Account or Card section of our Terms and Conditions: Follow the steps below.

What to do

1. Open the email with the subject: “[NOTICE] Account Deactivation.”
2. Reply within 24 hours to request a “Quit Claim” form.
3. Fill out, sign, and notarize the Quit Claim form.
4. Reply to the email and attach the completed form within 72 hours.
5. Wait for GCash to confirm your request.
6. Withdraw your remaining balance:
   • Fully Verified accounts: Withdraw funds within 24 hours
   • Basic accounts: Use funds within 72 through Pay Bills, Buy Load, or Scan to Pay

Your account will be permanently closed after this period.