What happens if I don’t fully verify my GCash account?
Verifying your GCash account is important to access all its services and improve security.
In line with Bangko Sentral ng Pilipinas (BSP) rules and regulations, GCash users must verify their account/s within 12 months. If you don’t, you might face fees or your account could be closed.
Here’s what could happen if you don’t fully verify your GCash account.
If you don’t fully verify your GCash account, your access will be restricted to basic services only, such as:
- Cash In
- Pay Bills
- Buy Load
- Offline Cash-In
- Receive Money
To learn more about features with a Fully Verified GCash account, click here.
After 12 months without verification:
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If Your GCash Wallet Balance is Zero:
- Your account will be deactivated
-
If you have money left in your GCash Wallet Balance:
- Your account will be temporarily suspended/restricted. You won't be able to log in or use GCash services
- A monthly "Basic Account Maintenance Fee" of PHP 15 will be applied to keep your account active in our system. This fee will continue to be charged until your wallet balance is depleted or for a maximum of 30 years.
- Once your balance reaches zero, your account will be deactivated, and you will lose access to GCash.
Note:
The Basic Account Maintenance Fee is a monthly charge of PHP 15 for suspended GCash basic accounts, effective from the date specified in the email. This fee contributes to the management of unverified and inactive accounts.
Next Steps:
To use GCash again, you must create a new GCash account and get fully verified.
If you want to claim the funds from your deactivated GCash basic account, please follow the steps found in "How to Claim My Funds from a Restricted Basic GCash Account."
Need more Help?
For other inquiries and concerns, check out the following articles.