PGA Sompo Online Shopping Insurance offers financial protection from fraud within an online marketplace. You will get reimbursed for the loss of funds from your GCash wallet, up to the maximum insured amount per plan.
|You’ll be protected against fraud when you shop and pay with GCash.|
|Affordable plans according to your budget and coverage needs.|
|You’ll have the option to choose to get protected monthly by auto-renewal of your plan. The amount will be automatically charged to your GCash account if Auto-Renewal is on.|
You will be covered if you are a victim of fraud within an online marketplace transaction and paid using your GCash wallet, as described by the following:
|Goods not delivered||You did not receive the goods you ordered online within the committed delivery date. The seller is also unreachable for 72 hours from the day you raised your concern.|
|Partial delivery||Only part of your order is delivered, and the seller is unreachable for 72 hours from the day you raised your concern.|
|Fake goods received||You ordered authentic goods online and received fake items. You requested a return, but the seller did not allow a refund.|
All Fully Verified GCash users may buy this product.
Purchase Online Shopping Insurance
You can only buy a maximum of 1 plan per month and cannot upgrade your policy. Once the plan expires, you will receive an email notification.
To purchase a policy, follow the steps below:
This is an option available upon choosing your preferred coverage or by going to the product policy details. If you have opted for auto-renewal, your plan will be automatically renewed after 1 month if there is sufficient balance in your GCash wallet. You can turn off the auto-renewal by toggling the auto-renewal button which can be found on the bottom part of your Online Shopping policy page.
To file a claim, please submit the requirements through the GInsure section of the GCash app > My Insurance Products. Select your plan to access the Policy Page where you can submit documents and track the status of your claim.
Documents needed for submitting a claim:
- One (1) valid proof of purchase. Only the following is allowed, and other receipts aside from the following will not be accepted
- GCash transaction receipt in the app transaction history or,
- SMS confirmation of GCash transaction
- Police report
- Conversation with the seller
Once you receive an email notification that your claim was approved, the amount will be automatically credited to your GCash Account.
Your claim may be rejected due to the following reasons:
Incomplete documents submitted
Documents submitted were blurred
Invalid details and document/s were provided
Scenarios are not covered by this policy (e.g. continuity of transaction is outside the online marketplace, payment method used was not via GCash, etc.)
An email notification will be sent regarding the result of your Claim Request. The reason for rejecting the request will be also indicated.
These plans are non-refundable. Once the plan is paid, it cannot be canceled or refunded. However, to avoid being credited monthly, kindly make sure that auto-renewal is turned off.
Contact PGA Sompo
Operating hours: Monday-Friday, 10:00 AM-6:00 PM except Public Holidays