PGA Sompo Online Shopping insurance is designed for the avid online shopper. Online Shopping Insurance offers financial protection from fraud within an online marketplace. You will get reimbursed for loss of funds from your GCash wallet, up to the maximum insured amount per plan.
What are the benefits of Online Shopping Insurance?
|You’ll be protected against fraud when you shop and pay with GCash.|
|Affordable plans according to your budget and coverage needs.|
|You’ll have an option to choose to get protected monthly by auto renewal of your plan. The amount will be automatically charged to your GCash account if Auto-Renewal is on.|
What is covered under Online Shopping Insurance?
You are covered if you are a victim of fraud within an online marketplace transaction and paid using your GCash wallet, as described by the following:
|Goods not delivered||You did not receive the goods you ordered online within the committed delivery date. The seller is also unreachable for 72 hours from the day you have raised your concern.|
|Partial delivery||Only part of your order is delivered, and the seller is unreachable for 72 hours from the day you have raised your concern.|
|Fake goods received||You ordered authentic goods online and received fake items. You requested a return, but the seller did not allow a refund.|
Who is eligible for Online Shopping Insurance?
All Fully Verified GCash users may buy this product.
How do I apply for Online Shopping Insurance?
Here is a summary of how to apply for PGA Sompo Online Shopping Insurance
How do I file a claim for Online Shopping Insurance?
To file a claim, please submit requirements through the GInsure section of the GCash app > My Insurance Products. Click on your plan to access the Policy Page where you can submit documents and track the status of your claim.
Documents needed for submitting a claim:
- One (1) Valid Proof of purchase. You may submit a screenshot of either of the following:
- GCash transaction receipt in the app transaction history or,
- SMS confirmation of GCash transaction
- Police report
- Conversation with the Seller
Note: Only GCash transaction receipt/s and/or SMS are valid proof of purchase. Other receipts aside from the screenshot from the GCash in-app transaction history or SMS confirmation of GCash transaction will not be accepted.
How do I cancel my policy for Online Shopping Insurance?
These plans are non-refundable. Once the plan is paid, it cannot be canceled and refunded. However, to avoid being credited monthly, kindly make sure that Auto-renewal is turned off.
Can I own multiple policies?
You can buy a maximum of 1 plan per month (since these are monthly plans). Once the plan expires, you will be receiving an email notification.
If you have opted for auto-renewal, your plan will be automatically renewed after 1 month if there is sufficient balance in your GCash wallet for deduction.
Can I upgrade my policy?
No, You cannot upgrade your policy at this time.
Can I buy this policy for someone else?
You may only purchase one policy because it is a requirement that the policy holder is a verified Gcash User.
How can I turn off my Auto Renewal?
Auto-renewal is an option available upon choosing your preferred coverage or by going to the product policy details. You can turn off the auto-renewal by toggling the auto renewal button which can be found on the bottom part of your Online Shopping policy page.
How will I get my reimbursement?
Once you receive an email notification that your claim was approved, the amount will be automatically credited to your GCash Account.
Why was my claim declined?
Your claim can be rejected due to the following reasons:
Incomplete documents submitted.
Documents submitted were blurred.
Invalid details and document/s were provided.
Scenarios are not covered by this policy (e.i continuity of transaction is outside the online marketplace, payment method used was not via Gcash,etc).
An email notification will be sent regarding the result of your Claim Request. The reason for rejecting the request will be also indicated.
Who can I contact if I have more concerns about my policy?
You may reach out to our partner via email firstname.lastname@example.org.
Customer Service operation hours will be from Monday to Friday 10 AM - 6 PM except Public Holidays.