ATM didn’t dispense cash after my GCash Card withdrawal

If you tried to withdraw with your GCash Card but the ATM didn’t dispense cash, it may be due to a machine error or lack of cash.

In most cases, the amount is automatically refunded to your GCash wallet. Refund timelines depend on where you made the withdrawal:

• Within the Philippines: 2–3 business days
• Outside the Philippines: 7–10 business days

If the ATM provider shows the withdrawal as successful, a dispute investigation may be needed, which can take 10–12 business days.

If you still don’t receive your refund after these timeframes, click here to contact support. Our team will reach out to you.