GSave deposit or withdrawal not reflected or failed
Mahalagang Paalala:
Simula July 1, 2026, ang OTP para sa GSave by CIMB ay ipapadala na sa iyong email at Viber imbes na via SMS. Pagdating ng July 15, 2026, ang OTP ay ipapadala na lamang sa iyong registered email address. Kung hindi mo natanggap ang iyong OTP, click here para makita kung ano ang dapat gawin.
Kapag nag-deposit or nag-withdraw ka from any GSave partner bank, magre-reflect ito in real-time.
Sa ilang cases na nag-withdraw or nag-deposit ka from GSave by CIMB, UNO Bank, Maybank, BPI, or Cebuana at hindi agad pumasok ang funds, GCash will work with the partner banks para ma-process ang funds mo.
Pwede itong umabot ng up to 2 business days (excluding weekends and holidays).
Ia-adjust ang funds as follows:
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC-Savings GSave Account |
Kung after 2 business days, wala pa rin ang deposit mo, click here to contact support. Magre-reach out ang team namin within 24 hours.
| GSave Partner Bank | Funds to be credited to |
|---|---|
| CIMB | GCash Wallet |
| BPI #MySaveUp | GCash Wallet |
| Maybank | Maybank GSave Account |
| UNO Bank | UNO Bank GSave Account |
| Cebuana Lhuillier Rural Bank | eC Savings GSave Account |
Kung after 2 business days, hindi pa rin pumasok ang withdrawal mo, click here to contact support. Magre-reach out ang team namin within 24 hours.
Paalala:
Ang eC-Savings accounts na inactive for 3 months ay automatic na magko-close. Kung nag-deposit ka, mare-refund ang funds mo diretso sa GCash wallet mo. Para sa reactivation, icontact ang Cebuana sa cebuanacares@pjlhuillier.com.