Note: When submitting a ticket, always use your GCash-registered email to get real-time updates inside the app. Aside from the in-app updates, you will also get an update in the email address you used to raise your concern. 

You can follow up on your ticket with the GCash App or through the GCash Help Center via Gigi.

GCash App

Here's how you can follow up on your tickets via the GCash App:

Step 1:  On the GCash app, tap Profile

Step 2:  Tap Help

Step 3:  From Your Tickets, tap the ticket number of the concern you want to follow up on

Step 4: Type in your message and tap Send

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GCash Help Center

Step 1: Visit the GCash Help Center

Step 2: Tap Chat with Gigi

Step 3: Answer all the verification questions by Gigi

Step 4: Tap I want to check my ticket status

Step 5: Input your ticket number