Note: When submitting a ticket, always use your GCash-registered email address to receive updates via email as well as real-time updates inside the app.
You can follow up on your ticket via Chat with Gigi in the GCash Help Center or via the GCash App.
Chat with Gigi
Here's how you can follow up on your tickets by chatting with Gigi in the Help Center:
Step 1: On your GCash App, tap Help
Step 2: Tap Chat with Gigi
Step 3: Provide your GCash-registered mobile number and email address
Step 4: Select I want to check the status of my ticket
Step 5: Input your ticket number and wait for Gigi to give you updates about your ticket
To learn how to follow up on your tickets via the GCash App, follow the steps below.