How to follow up on my GCash ticket
Once you’ve successfully filed a ticket, you can check the status of your conversation in the GCash app.
To check your ticket in the GCash app:
- Open the GCash app.
- Go to Profile > Help.
- Tap My Support Tickets.
If you don’t see your ticket in the app:
- Make sure you entered the correct GCash-registered email and mobile number when filing a ticket.
- If you can’t log in to the app due to errors or account issues, check your email inbox or spam folder for an email from GCash.