My GCash account verification was rejected. What should I do?

The photo you submitted couldn’t be properly verified because your selfie scan may have been:

• Blurred: Ensure your photo is clear.
• Too Dark: Use good lighting.
• Obstructed: Make sure your face is fully visible and not covered.

Tips for a Successful Selfie Scan:

• Lighting: Take the photo in a well-lit area.
• Visibility: Ensure your full face is visible.
• Background: Avoid people or distractions in the background.
• Attire: Wear a shirt or a top during your selfie scan

You may resubmit your verification in the app within 10 days. If not, you’ll need to restart the entire verification process.

If you've already resubmitted but haven't received an update, click here to ask for help.

This means there was a problem with either the quality of the ID you submitted or your GCash information does not match the ID you submitted.

Tips for Proper ID Submission:

• Original & Valid ID: Use the actual ID, not a photocopy/xerox/scanned copy. Make sure it’s an accepted ID that is NOT expired
• Details should match: The info in your ID should exactly match the info you inputted in the GCash app
• Good Lighting: Take the photo in a well-lit space
• Fully Visible: Ensure the entire ID is seen in the photo and not cropped
• Clear: Make sure none of the details or picture is blurry
• Orientation: Take the photo right side up

You may resubmit your verification in the app within 10 days. If not, you’ll need to restart the entire verification process.

If you've already resubmitted but haven't received an update, click here to ask for help.

If your GCash account verification failed because you were unable to submit the required additional documents within 10 days, here's what to do:

1. Open the GCash app > Go to your Profile
2. Tap Verify Now to restart the process
3. If you are asked to provide additional documents, ensure to submit these within 10 days from your application date
4. After you submit, please allow 4 business days for GCash to review your documents.

Your GCash verification application may have been rejected because it did not meet internal policy requirements. These policies are in place to ensure the safety and compliance of all GCash accounts. 

If you believe this was a mistake and you have valid proof or any clarifications, you may click here to submit a ticket for further review.

Please only file a ticket if:

• You completed the verification process and received the SMS
• Your submitted info was correct and valid

Otherwise, you may retry the verification process by tapping Profile > Verify Now in the GCash app and ensuring all details and documents are correct.