Can't verify or failed verification

Your photo may have been blurry, dark, or covered. Check out these tips for the perfect selfie:

• Use good lighting. Take your selfie in a bright area.
• Choose a simple background with no people.
• Make sure your face is clear and fully visible. Remove glasses or face masks.
• Follow the steps in-app (like blinking), and hold as directed.

You can resubmit within 10 days. If not, you’ll need to restart the entire verification process.

If you've already resubmitted but haven't received an update, click here to follow up.

There may be a problem with the quality of the ID or the details don’t match. Check out these tips in submitting your ID:

• Use an original and valid ID (NOT expired).
• Make sure the info in your ID should exactly match what you entered in the GCash app.
• Take the photo in a bright area. Avoid using flash.
• Make sure the ID is fully visible and clear (not cropped or blurry).
• Take the photo right side up.

You can resubmit within 10 days. If not, you’ll need to restart the entire verification process.

If you've already resubmitted but haven't received an update, click here to follow up.

Try verifying again:

1. Open the GCash app
2. Tap Profile > Verify Now
3. Submit all required documents within 10 days

After submitting, please wait 4 days for an update.

It’s possible you did not meet internal policy requirements. These policies ensure the safety and compliance of all GCash accounts. 

If you believe this was a mistake and you have valid proof or any clarifications, you may click here to contact support for further review.

Please only file a ticket if:

• You completed the verification process and received the SMS
• Your submitted info was correct and valid

Otherwise, try verifying again by tapping Profile > Verify Now in the GCash app and ensure all details and documents are correct.