Can’t submit or Unable to verify

If there are errors and you can’t submit or complete your GCash verification, check out the reasons below:

1. You have reached the maximum selfie attempts. Wait 24 hours before trying again.
2. GCash would like to access your camera.
   1. Go to your phone settings
   2. Find the GCash app
   3. Enable camera access.
3. Your device isn’t supported. Try using a different phone or tablet.
4. Cannot detect your face clearly. Follow these tips for your selfie scan.

If the steps above didn’t work, click here to contact support. Our team will get in touch within 24 hours.