How do I delete or close my GCash account?

When you request to delete your GCash account, you will lose access to all GCash services, which include cards, insurance, and wealth products.

Once we start processing the deletion, you won’t be able to log in anymore. Your data will be completely deleted from our systems after five years, following the law (R.A. 9160).

• When you delete your GCash account, you will also cancel your records for GInsure, GInvest, GCredit, and other services. If you create a new GCash account in the future, your previous records cannot be restored.
• After you request account deletion, you won’t be able to log in anymore.
• Your data will be completely deleted from our systems after five years, following the law (R.A. 9160).

1. Settle any outstanding dues:
   Make sure you pay all of your outstanding balance in  GCredit, GGives, or GLoan. We can’t delete your account if you have unpaid balances.
2. Clear your GSave and GInvest accounts.
   There should be no pending buy or sell orders on your GFunds, GCrypto, and GStocks PH. You can sell the units and transfer the funds to your GCash wallet. If you have remaining funds with a GSave partner bank, you have the option to withdraw your funds via their bank apps.

3. Empty your wallet balance:
   Before deleting your GCash account, make sure to withdraw all the funds on your wallet.

4. Prepare an accepted valid ID and take a selfie while holding it. 
5. From your GCash account, tap Profile and your name then tap Delete Account. Do not forget to attach the photo of the valid ID and selfie in your request. 

Privacy Notice:

The information you provide will only be used to verify your identity and process your account deletion request. Once we validate your identity and complete the form, we will proceed with the deletion of your GCash account.