How do I delete or close my GCash account?

Check out the following articles below:

• My GCash account verification failed. What should I do?
• My GCash account is still not verified after 3 days. What do I do?
• Why did I receive a notification to update my GCash account information?
• What happens if I don’t fully verify my GCash account?
• I want to update my account information in GCash

If you have a new mobile number that you want to use for GCash, you can recover your old GCash account by logging in to GCash with your new mobile number and selecting Recover Account.

This allows you to use your existing account with a new number instead of creating a new GCash account. To learn more, please check out the article, I want to update my mobile number registered to my GCash Account.

Report the Loss to GCash:

• Chat with Gigi and type "lost phone" or "lost SIM" to temporarily block your GCash account.
• Take note of the ticket number provided for unblocking later.

Next Steps:

• If you have the same SIM number:
  • Request to unblock your account using the 8-digit reference number from the blocking request.
  • Check your email for updates within 48 hours.
• If you have a new SIM number:
  • Make sure your account is Fully Verified.
  • Request a transfer of funds from your old number to the new one.
  • Check your email for updates within 48 hours.

To learn more, please visit the article, I lost the SIM or phone where my GCash account is registered.

If you’re having problems logging in, check out the article, I can’t log in to my GCash, what do I do?

• When you delete your GCash account, you will also cancel your records for GInsure, GInvest, GCredit, and other services. If you create a new GCash account in the future, your previous records cannot be restored.
• After you request account deletion, you won’t be able to log in anymore.
• Your data will be completely deleted from our systems after five years, following the law (R.A. 9160).

1. Settle Any Outstanding Dues:
   Make sure you pay any money you owe in GCash, like GCredit, GGives, or GLoan. We can’t delete your account if you have unpaid balances.
2. Clear your Wallet Balance:
   Before deleting your GCash account, make sure to empty your wallet. Also, check if you've withdrawn funds from GSave, GFunds, GCrypto, and GStocks PH.
   If you have remaining funds with a GSave partner bank, you can retrieve your funds via their bank apps.
3. Prepare Your ID:
   Get a copy of a GCash accepted valid government-issued ID If your name is different on the ID, include an extra document to confirm your identity, such as a marriage certificate or change of name document.
4. Download and fill out Account Deletion Request Form
5. Submit Your Deletion Request:
   You may file your request to delete your account directly yourself or through an authorized representative. Include these attachments:
   • A photo of your GCash accepted valid government-issued ID
   • The completed Account Deletion Request Form
   • If requesting through an Authorized Representative:
     1. Please provide an Authorization Letter allowing that person to delete your account for you
     2. Add a photo of the document that proves their identity

Privacy Notice:

The information you provide will only be used to verify your identity and process your account deletion request. Once we validate your identity and complete the form, we will proceed with the deletion of your GCash account.