Unable to View or Download Transactions
All users on your account can view transactions and download reports. If you do not see Transactions on the left menu, make sure you are logged in to the correct business account.
If transaction records are missing, filters won't load, or downloads fail, tap the scenario that best describes your issue and follow the steps below:
If transactions are missing or the list is empty
- Check the dates: The page starts by showing the last 7 days. Change the date range to find your payment.
- Check the 90-day limit: The portal only keeps records from the past 90 days. Older records are archived.
- Clear your filters: Turn off filters like Status or Type that might hide the record.
- Refresh the page: Reload your screen, or log out and log back in.
If the page or filters will not load
- Check your internet: Make sure your connection is steady.
- Use a supported browser: Open the portal in Chrome, Edge, or Safari.
- Clear browser data: Clear your browser cache and cookies, or open an Incognito / Private window.
If your report download fails or gets stuck
- Allow downloads and pop-ups: Make sure your browser is not blocking downloads from business.gcash.com.
- Pick a shorter date range: Large files can stall. Try downloading 7 to 14 days at a time.
- Switch file types: If CSV fails, try Excel (or the other way around).
- Check your storage: Make sure your computer or phone has space for the file.
If it still fails, contact GCash for Business Merchant Support with your:
- Business name
- Merchant ID
- File type
- Date range needed
If you need records older than 90 days
The portal only shows the last 90 days. To ask for older data, contact GCash for Business Merchant Support with your:
- Business name
- Merchant ID or Wallet Account Number
- Dates needed
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