Report unrecognized payment or subscription
Note:
GCash can only check your transaction or unlink your account. Refund requests are handled by the merchant. You may reach out to them for this. Thanks for understanding!
If you see a charge you don't know, it may be from a subscription you forgot or a free trial that renewed. This can happen on Google Play Store or Apple App Store.
Here's what to do:
- Once the payment is done, contact the merchant directly for refunds. They handle refunds and order issues.
- Learn how to unlink other apps/unsubscribe here.
- Check your linked accounts in Subscription Center to learn how to manage or unlink them.
Didn't subscribe or make a payment?
If you think someone used your account without permission and made payments, choose your payment type below so we can help:
These are subscriptions or recurring (ex: every month). Payment is automatically deducted from your GCash account.
Examples: Google, Apple, Spotify, Netflix, Disney+, HBO
Click here for Auto-Debit Payment support
One-time payments directly to the merchant
Examples: Cebu Pacific, Philippine Airlines, Klook, Shein, Shopee, Lazada, TikTok
Click here for Direct Payment support
These happen when you link your GCash account to a merchant's platform for easier future payments—no need to re-enter your details every time.
Examples: Grab, Angkas, Move It, TikTok
Click here for Link and Pay support