Can’t access or make a payment in GLife

I can’t open GLife or a GLife merchant

If you can’t open GLife or a merchant, it may be due to:

• System issue: The partner app is down or under repair. Wait a few hours, then try again. You can also try these troubleshooting steps for app issues.
• Eligibility: Only Fully Verified users can use GLife.

Note: Access to all licensed gaming top-up and withdrawal services is suspended. Read this article to learn more.

I can’t make a payment in GLife

If you can’t make a payment or see a payment error in GLife, follow these steps:

1. Check your GCash wallet balance
   Make sure you have enough funds for the transaction.
2. Review your transaction details
   Double-check the selected store, item, and total amount before confirming the payment.
3. Troubleshoot the GCash app
   If the issue continues, troubleshoot the GCash app and try again.