What is 3cat in GLife?

Check the shipping fee at checkout before confirming your order. If free shipping applies, you’ll see it there. 

3cat uses a local courier, and no extra delivery charges are collected when your order arrives.

The recipient must sign or confirm receipt with the courier.

• Metro Manila: 3–5 business days
• Other areas in the Philippines: 5–10 business days

Delivery may take longer during peak sales, promotions, or for far and rural areas.

Orders are processed Monday to Friday, from 9:00 AM to 5:00 PM, except on public holidays. Orders placed by 2:00 PM are processed the same day. Orders placed after 2:00 PM are processed the next business day.

You’ll receive a tracking link after your order is confirmed. Use it to track your shipment on the courier’s website once the airway bill is picked up.

If you don’t receive the link within 24 hours, contact 3cat customer service.

You can’t change the delivery address after your order is confirmed.

If your order hasn’t been processed, cancel it and place a new order with the correct address.

All used products have a 1-year (365-day) warranty from the purchase date. It covers hardware issues not caused by customer negligence. Covered repairs are free, subject to inspection.

To make a warranty claim, present a receipt or proof of purchase.

The warranty doesn’t cover:

• Water or liquid damage
• Drop or impact damage
• Damage from excessive pressure on the screen
• A broken or tampered warranty seal
• Ordinary wear and tear, such as minor scratches or gradual battery decline

Yes. You can request an exchange within 30 days of purchase for a similar make and model. Exchanges depend on stock availability and 3cat approval.

If the replacement is unavailable or takes more than 30 days to source, 3cat will inform you.

You’ll need to:

• Return the item in its original condition and packaging, with the 3cat seal intact.
• Provide a valid receipt or proof of purchase.

Exchanges are handled in-store or through 3cat customer service on Meta Messenger. Don’t send the item directly to the manufacturer.

Contact 3cat customer service within 3 days of delivery. Include:

• Your receipt or proof of purchase
• A continuous, unedited unboxing video showing the intact seal, the seal being cut, the device, and the model and storage information in Settings

3cat covers the return and replacement shipping cost for confirmed wrong-item cases.

You may request a refund if you report a defect within 5 days of purchase, or delivery for online orders, and 3cat confirms that the product is defective after inspection.

Refunds aren’t available for change of mind or products working as intended. Defects reported after 5 days are handled as warranty repairs.

Used iPhones, MacBooks, Apple Watches, iPads, and Android devices may be eligible. Accessories aren’t refundable.

Provide a continuous, unedited unboxing video that starts before the security sticker is broken and shows:

• The sticker intact
• The sticker being cut
• The product being removed from the box and powered on

Send the video with your refund request. Requests without the required video won’t be accepted.

Don’t open the box. Take photos of the parcel and sticker, then contact 3cat customer service.

Approved refunds are processed within 10–20 working days after 3cat receives and inspects the returned product. Refunds are sent to the original payment method.

You generally pay for return shipping, and the cost is non-refundable. If 3cat confirms that the returned product is defective, 3cat reimburses the return shipping cost.

Check your bank account or digital wallet first. If the refund still hasn’t arrived, contact your card issuer or bank. You can also contact 3cat customer service.