I was Fully Verified, why was my GCash account downgraded to a basic account?
Your GCash account may have been downgraded because you still need to update your account information.
Following the Bangko Sentral ng Pilipinas regulations, all Fully Verified GCash users must regularly update their account information in the GCash app.
You will receive reminders via in-app and SMS to update your account before the deadline.
How to Update your Account Information
- On your GCash app, tap Profile and tap on your name
- Tap Update Account Information > Get Started
- Follow and complete the necessary process
What if I don’t update my account before the deadline?
If you don't update your account info before the given deadline, your GCash account will be downgraded from Fully Verified to Basic. You'll have to verify your GCash account again.
Rest assured your funds are safe. If you have outstanding balances in your GGives, GCredit, GLoan, you may pay via our offline payment partners.
Need more Help?
For other inquiries or concerns, check out the following articles: