I can’t order a GCash Card. What do I do?
If you encountered an error message while submitting your order or if you cannot click the Card Order button, it may be due to certain restrictions:
- Only Fully Verified GCash users can order – Make sure your GCash account is fully verified. You won’t be able to request a card if your account is not verified.
- One card per account – Each GCash account can only have one GCash Card. If you’ve already ordered one, you won’t be able to request another. If you lose your card and need a replacement, deactivate your old card first.
If these don’t apply to you, try the steps below to troubleshoot:
- Check Your Internet Connection – Make sure you have a stable internet connection
- Restart the GCash App – Close and reopen the GCash app
- Submit Your Card Order Again – Try resubmitting your card order application
Need more Help?
For other inquiries or concerns, check out the following articles: