Can’t order a GCash Card

If you see an error when submitting your card order or can’t tap Card Order, it may be because:

• Your account isn’t Fully Verified – Only Fully Verified users can order a GCash Card.
• You have already linked three cards – Only three cards can be linked to one account, including previously deactivated cards. 
• You recently ordered a card – You can only order one card every 30 days.

If these don’t apply, try these steps:

1. Update the GCash App

   Make sure your app is updated to the latest version for the most stable performance.

   • Android: Open the Play Store, search for GCash, then tap Update if the option is available.
   • iPhone: Open the App Store, search for GCash, then tap Update if the option is available.

    

2. Log Out and Log In Again

   Logging out and signing back in can help refresh your account's secure connection.

   1. Log out of the GCash app completely.
   2. On the login screen, tap Change.
   3. Enter your GCash-registered mobile number.
   4. Enter the Authentication Code sent to your device.

    

3. Force Close the App

   Force closing the app can help resolve temporary issues.

   • Android: Go to Settings > Apps & Notifications > GCash, then tap Force Stop.
   • iPhone: Swipe up from the bottom of your screen (or double-press the Home button), then swipe up on the GCash app preview to close it.

    

4. Clear Cache and Data

   Clearing cache and data can help fix app issues caused by stored temporary files.

   • Android: Go to Settings > Apps & Notifications > GCash > Storage, then tap Clear Data and Clear Cache.

   • iPhone: On the login screen, tap Change, re-enter your mobile number, then enter the newly generated Authentication Code.