I did not receive my OTP for my GCash transaction/login
If you didn’t receive your OTP or 6-digit authentication code, it could be due to a weak signal. If the OTP doesn’t arrive after a few minutes, tap Resend to request a new one.
Troubleshooting Tips:
- Check Your Network: Please make sure you're in an area with a strong signal. If not, try moving to a location with better reception.
- Toggle Airplane Mode: Turn on airplane mode, wait 5 seconds, then turn it off.
- Force Close the App: Close and relaunch the GCash app.
- Restart Your Device: Turn your device off and back on.
- Update Your GCash App: Please make sure your GCash app is up to date.
- Check Your SMS Inbox: Make sure your SMS inbox isn’t full. If it is, delete some messages to free up space.
Note:
For DITO subscribers with GSave by CIMB, your OTP will be sent to your GCash-verified email address to complete your transaction through the app.
Need more Help?
For other inquiries or concerns, check out the following articles: