I did not receive my OTP for my GCash transaction/login
If you didn’t receive your OTP or 6-digit authentication code, it could be due to a weak signal. If the OTP doesn’t arrive after a few minutes, tap Resend to request a new one.
Troubleshooting Tips:
- Check Your Network: Please make sure you're in an area with a strong signal. If not, try moving to a location with better reception.
- Toggle Airplane Mode: Turn on airplane mode, wait 5 seconds, then turn it off.
- Force Close the App: Close and relaunch the GCash app.
- Restart Your Device: Turn your device off and back on.
- Update Your GCash App: Please make sure your GCash app is up to date.
- Check Your SMS Inbox: Make sure your SMS inbox isn’t full. If it is, delete some messages to free up space.
Note:
GSave Overseas OTPs are currently unavailable in Canada, US, Singapore, Qatar, and Saudi Arabia. For GCash Overseas users who cannot receive their OTP for withdrawal transactions, click here to ask for help.
Need more Help?
For other inquiries or concerns, check out the following articles: