SIM Card Registration Frequently Asked Questions

What is the SIM Registration Act?

The SIM Registration Act requires ALL SIM cards to be registered with their telco providers as a requirement for their activation. Registration aims to protect consumers from illegal activities such as mobile scams, smishing, and fraud. 

Until when can I register my SIM?

Registration with telco providers ended July 25, 2023. 

What happens to my GCash account or wallet if I do not register my SIM?

Your GCash account and your funds will remain secure. You may update the mobile number linked to your GCash account to recover your GCash account linked to your deactivated or unregistered SIM.

I received an email that my GCash will be restricted due to the SIM Registration Act and is directing me to input my details. What should I do?

SIM registrations will only be collected and processed by your telco providers through the channels they have provided. GCash will not ask for any information on behalf of the telco provider. 

Please also be reminded that GCash will never send links via SMS, emails, or any other messaging apps. Remember never to share your GCash credentials such as MPIN or OTP to anyone or anywhere except when you are logging in to the GCash app. Learn more about how to keep your account safe.

If you think you’ve been a target of phishing, learn how to spot and report unauthorized transactions in your account.

What happens to my GCash Account if I successfully register my SIM to my telco?

Your GCash account will remain as is and you may continue to enjoy all GCash services. Your successful SIM registration ensures that the mobile number registered to your GCash account will continue to be active.

I want to change my number. How do I move my funds to my new account?

You may update the mobile number linked to your GCash account to recover your GCash account linked to your deactivated or unregistered SIM.

Please make sure that your new mobile number is registered with your own telco provider to ensure its activation. 

Am I required to register all my SIMs linked to my GCash accounts with telco providers? 

Yes, all the SIM cards linked to all your GCash accounts with your respective telco provider must be registered.

My child has a GCash Jr account, is s/he required to register his/her SIM Card as well?

All SIM cards are required to be registered according to the SIM Registration Act. For minors, the registration of the SIM shall be under the name of the minor’s parent or legal guardian.

I am Foreign National (not a Filipino) with a GCash Account, am I required to register my SIM cards as well?

All Philippine SIM cards are required to be registered according to the SIM Registration Act. Foreign Nationals will also be included in the SIM Registration process. 

I am a Globe user with a fully verified GCash account. What happens if I do not register my SIM?

You may visit the Globe SIM Registration page to comply with your Telco's SIM Registration guidelines.

You may reach out to your Telco provider via the Globe Stores or Globe Facebook Messenger for more information.