Didn’t receive the wire transfer or withdrawal from US Virtual Account
Deposits and withdrawals for GCash US Virtual Accounts are usually reflected instantly.
Need help? Contact GCash Support
Your US account is issued by Meridian, a US financial institution. Since GCash users are not customers of the bank, the bank can't access your info or fix issues.
GCash Support will check your concern and work with Meridian and the bank if needed.
For deposits to US Virtual Account
- Check if the deposit shows up in your US Virtual Account transaction history.
- Check with the sender they placed the correct details.
- If you don’t get the funds within 24 hours, click here to contact GCash support. Our team will update you within 24 hours.
For withdrawals to your GCash wallet
- Check if it shows up in your GCash transaction history.
- If the funds are still not received, click here to contact GCash support. Our team will update you within 24 hours.