Face scan or face verification errors

If your selfie scan fails or isn’t working:

1. Update your GCash app.
2. Try these troubleshooting steps.
3. If you can’t take a selfie because your front camera is broken, please use another phone. Learn more here.
4. Make sure you follow these tips for your selfie

Tips for face scan

• Use good lighting. Take your selfie in a bright area.
• Choose a simple background with no people.
• Make sure your face is clear and fully visible. Remove glasses or face masks.
• Follow the steps in-app (like blinking), and hold as directed.
• If it fails 5 times, wait 24 hours before trying again.