I can’t submit my GCash account verification. What do I do?

If you’re encountering errors during verification and can’t submit your application, here are the possible reasons and how you can fix the issues:

1. You have reached the maximum selfie attempts

Wait 24 hours before trying again.

2. GCash would like to access your camera

GCash needs access to your camera for the selfie scan.

• Go to your phone settings
• Find the GCash app
• Enable Camera access

3. This device is not supported

Some devices may not be compatible with GCash’s verification system. Try verifying using a different phone or tablet.

4. Cannot detect your face clearly

Here are some tips for a successful selfie scan:

• Make sure your face is well-lit
• Remove any face masks or sunglasses
• Keep your face centered and still within the frame

If you’ve checked all of the above and still can’t submit your verification due to an error, click here to ask for help. A customer service representative will contact you in 24 hours.