I'm trying to create a GCash account but it’s asking for an MPIN. What should I do?

If you're trying to create a GCash account and it asks for an MPIN, it means the SIM card was previously used, and there’s an existing GCash account linked to that number.

To continue creating your GCash account, click here to ask for help, and include these details:

• Telco network
• SIM purchase date
• Prepaid or postpaid status:
  Prepaid subscriber: Attach a screenshot of your phone’s settings showing your number or a photo of the SIM bed.
  Postpaid subscriber: Attach a statement of account from your service provider. 

Once submitted, a GCash customer support specialist will reach out to you in 24 hours.

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