Can’t create a GCash account
If you’re unable to create a new GCash account, check out the common registration issues and their solutions below.
Was asked to enter an MPIN or saw an “Account is on hold” error
It’s possible that the number you are using was already registered by the previous account owner. Click here to learn more and get help.
Other GCash app issues
Follow these steps to troubleshoot your app:
- Update your GCash app to the latest version.
- Make sure you have a stable internet connection.
- Force quit the app and reopen it.
- Try to create a new account again.
If these steps don’t work, take a screenshot or recording of the error, then click here to contact support. Our team will get back to you within 24 hours via email.