Can't create an account because number is already used

If you’re trying to create an account but it’s already asking for an MPIN, or if you see an “Account on hold” error, this means there is an existing GCash account. The previous owner of your number likely registered for a GCash account before.

Don’t worry, we’ll review this so you can register with us. Please click here to contact support. Our team will reach out to you within 24 hours.