GLoan application error

If you have a GLoan offer, but see an error when applying, check these first:

1. You might have an existing GLoan: Check other GCash accounts under your name. You cannot have more than one GLoan.
2. System maintenance or “Something went wrong” in GLoan: Try these troubleshooting steps.
3. GLoan may require facial verification before you can proceed: If facial verification fails 5 times, try again after 24 hours. Learn more here.

If these don’t work, please try again after 48 hours.