Why can't I apply or borrow from GLoan?

If you’re not eligible for GLoan or can’t avail of it, it may be due to any of the following:

• You’re not 21 to 64 years old.
• You’re not a Filipino citizen.
• Your GCash account is not Fully Verified.
• Your account does not meet the GLoan evaluation requirements. Eligibility is reviewed weekly and is based on your overall GCash profile, account usage, and payment history.
• You did not pass facial verification. If it fails 5 times, you can try again after 24 hours. Learn more  here.

To verify your account:

1. On your GCash app, tap Profile.
2. Choose a government ID to upload.
3. Scan your ID.
4. Take a selfie scan.
5. Review your info, then tap Submit.

Click here to learn more about verification.

Aside from the requirements above, the system also checks other factors. Here are some tips that can help:

• Keep using Cash In, Pay QR, Pay Bills, GSave, GInvest.
• Pay your loans on time or early.

GCash rechecks your eligibility weekly.