My GCash bill payment was not posted or confirmed by the biller. What do I do?

When paying bills through GCash, please take note of your processing date and posting period. 

Processing Date:

This is when your money is taken out of your GCash account. If your payment was processed, you can check your GCash App Inbox or Transaction History after the transaction for payment confirmation. If your money is still in your GCash Wallet after you paid your bills, it means your payment was not processed.

Posting Period:

This is when the payment gets officially recorded by the biller. Depending on the posting period, it can take a few hours or a few days for the payment to reflect to the biller.

You can see your biller's posting period at the top of the payment page.

Here’s how the processing and posting dates work:

Example 1: 

Biller: Meralco
Posting Date: Within 24 hours

If you paid your Meralco bill on February 12, 2025 (Processing Date), your payment will be posted by February 13, 2025 (Posting Date). 

Here are some billers and their posting dates:

If your payment was not posted after the posting period, go to your Transaction History and select your Bills transaction.

Tap Need Help? > My payment hasn’t been posted to file a ticket.

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