Incorrect details in bills payment

If you entered the wrong account number, amount, or biller in your bills payment:

1. Check if your GCash wallet was deducted. 
   • If no deduction, your payment did not push through. You can try paying again.
   • If yes, go to the next step.
2. Contact your biller directly.
   • Requests and refunds depend on them.

If you still need help after contacting them, you can reach our support team on the GCash app:

1. Go to Transactions
2. Select your bills payment
3. Tap Get Help > “I entered the wrong details.”

Note that refunds are not guaranteed and depend on your biller’s approval.

Tip: Save your favorite billers so you don’t have to add your info each time you pay bills!