Can’t or unable to pay bills
If you get a bills payment error, try these steps:
- Check if your biller is available. Billers that are grayed out are under maintenance and can’t be paid.
- Make sure you have enough funds in your wallet balance.
- Check if you’ve reached your GCash transaction limit (it resets monthly).
- Troubleshoot your GCash app.
If your wallet was deducted but you’re not sure if the payment went through, click here to learn more.
If you still can’t pay because of an error, click here to contact support. Our team will reach out to you as soon as possible.