I can’t buy load using GCash. What do I do?

If you’re having trouble buying load via theGCash app, it might be due to the following:

• System Maintenance: Check for any announcement on ongoing maintenance with GCash or its partners. 
• Network Signal: Check if your internet connection is stable.
• Insufficient Wallet Funds: Check if your GCash wallet has enough money to cover the transaction and any additional fees.

To learn how to troubleshoot common issues with the GCash app, click here. 

If you still can’t buy load after following the troubleshooting steps, click here to ask for help. A customer service representative will contact you in 1-2 business days. 

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