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    1. GCash Help Center
    2. Load
    3. Load issues

    Articles in this section

    • Load not received
    • Wrong number or details for load
    • Invalid E-PIN
    • Can't buy load
    • Incomplete or wrong load credited
    • Multiple charges for load payment

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    Articles in this section

    • Load not received
    • Wrong number or details for load
    • Invalid E-PIN
    • Can't buy load
    • Incomplete or wrong load credited
    • Multiple charges for load payment

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    Can't buy load

    If you get an error when buying load, follow these steps:

    1. Make sure you have enough funds for the load amount plus fees.
    2. Try these troubleshooting steps.

    If these don’t work, there may be ongoing system maintenance. Please try again after a few hours.

     

    Related articles

    Buy load fees

    Load not received

    Wrong number or details for load

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