I cannot link my bank to GCash. What do I do?

Here are a few common reasons why you might be encountering issues when linking your Bank Account:

Incorrect Bank Details: Ensure your username, account number and password are entered correctly.

Bank Account Status: Verify that your bank account is active and not restricted.

Network Issues: Temporary network problems can affect the linking process. Try to switch from data to wifi connection.

Bank Maintenance: Your bank might be undergoing maintenance. Check with your bank for any ongoing issues.

GCash Account Verification: Make sure your GCash account is fully verified.

If you’re still having difficulty linking your specific bank to your GCash account, check the steps you can do per Cash In channel:

BPI/UnionBank

If you are unable to link your BPI or UnionBank account to GCash, try the following steps:

Invalid user ID and/or password

1. Reset your password
2. Wait 24 hours
3. Log in to your bank using your new details
4. Link your bank account to your GCash account again

Note: Making three (3) consecutive failed log-in attempts will result in the locking of your BPI account. 

Linked account with changed password

If you have previously linked your bank account to your GCash account but you have recently changed your password, you will need to relink it. 

Disabled internet browser banking for UnionBank

If you’re getting any of these errors:

• Unable to log in via UnionBank
• You have disabled Internet browser banking

Please try the following to enable browser banking:

1. Log in to your UnionBank app
2. Tap More 
3. Tap Login and Security
4. Tap Browser Banking > Enable Browser Banking
5. Login to UnionBank again

PayPal

If you can’t link your PayPal account to GCash, check if you’ve fulfilled the following:

• Your GCash account is Fully Verified
• Your PayPal account is Philippine-based and verified
• Name modification and verification and currency conversion was done via the PayPal website
• For Android devices: Google Chrome browser should be installed > set as default

Payoneer

If you’re unable to log in to Payoneer when trying to link accounts, here’s what you can do:

1. Reset your Payoneer password
2. Wait 24 hours 
3. Log in to Payoneer via website using your new credentials
4. Link your Payoneer account to your GCash account again

If you’ve tried the steps above but you’re still unable to link your Payoneer account to GCash, please contact Payoneer’s Customer Care at customerservicemanager@payoneer.com for assistance.

US Bank

If you can’t link your US Bank to GCash, check if:

• Your GCash account is Fully Verified
• For Android devices: Google Chrome browser should be installed > set as default

Should you need any more assistance, click here to ask for help and a customer service representative will be in touch within 1-2 business days.

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