Note: This feature is currently on limited release and is coming soon for all users.
What is GCash Double Authentication?
GCash Double Authentication is a security feature of GCash that prevents unauthorized transactions through the use of facial recognition to make sure that you are the only one with access to your GCash account on any device.
How do I link my device with GCash Double Authentication?
Here is a summary of how to link your device with GCash Double Authentication
Here are some tips on how to take a selfie scan:
Can I use other verification methods to access my account?
There are no other verification methods available as of the moment in case you are not able to proceed with the facial recognition process.
Note: If you have 5 failed attempts, you will not be able to access your GCash account for 24 hours. Please retry after 24 hours.
Why can’t I link my device using Double Authentication?
There are several reasons why you are unable to experience Double Authentication at the moment:
1. This feature is currently on limited release and is coming soon for all users.
2. If you are using Biometrics for account login, the face scan will not appear. Please use your MPIN to log in instead.
3. You have exceeded the number of allowable attempts to link your device. You may retry after 24 hours.
If you are encountering other login issues, please visit our Help Center guide on I can't log in to my GCash App.
For agent assistance, follow the steps below:
Step 1: Submit a Ticket with the following link.
Step 2: Input your email address, GCash registered name, and mobile phone number.
Step 3: Select “I can’t log in to my GCash app” in the Concern Category.
Step 4: Provide description and screenshots of the error experienced.
After submitting your ticket, please take note of your ticket number and wait for an agent’s email or reply in the Help tab in-app within 24 hours.