Did not receive my RFID or beep load from GBills

Step 1: Check the account number and biller you entered

Make sure you entered the correct account number and selected the correct biller: Autosweep or Easytrip.

If you entered the wrong account details:

1. Go to Transactions.
2. Select your bills payment transaction.
3. Tap Get Help.
4. Select I entered the wrong details.

Step 2: Wait for 1 hour

Your RFID load may be delayed. Please check your balance again within 1 hour.

Tip: Before your trip, make sure your RFID account has enough balance to avoid delays or issues.

Step 3: If you still did not receive your RFID load after 1 hour

1. Go to Transactions.
2. Select your bills payment transaction.
3. Tap Get Help.
4. Select My payment hasn’t been posted.

Our team will check if your transaction was successful and confirm which account it was sent to. You can also review whether it was sent to the correct account number.

Step 1: Fetch your beep load using the beep app

If you are using an NFC-enabled phone:

1. Open the beep™ app.
2. Tap Fetch beep™ load from the menu.
3. Place your beep™ card on your phone’s NFC reader.
4. Wait for the load to transfer to your card.

Step 2: Wait for 1 hour

Your load may be delayed. Please check your balance again within 1 hour.

Tip: Before your trip, make sure your beep card account has enough balance to avoid delays or issues.

Step 3: If you still did not receive your beep load after 1 hour

1. Go to Transactions.
2. Select your bills payment transaction.
3. Tap Get Help.
4. Select My payment hasn’t been posted.

Our team will check if your transaction was successful and confirm which account it was sent to. You can also review whether it was sent to the correct account number.