Ano ang Device Security?

Step 1: I-troubleshoot ang device mo

1. I-update ang device OS mo: Punta sa Settings > Software Update.
2. I-update ang GCash app mo.
3. Subukan ulit i-open ang GCash.
4. Kung hindi ka pa rin makapasok sa GCash, punta sa Step 2.

Step 2: I-check kung jailbroken, o rooted ang phone mo

Ang jailbroken o rooted na device ay may binagong default security settings, kaya pwede ma-risk ang personal info mo.

Paano i-check:

• Android: Settings > About Phone > Status Information (Kung nakalagay CUSTOM, rooted ang device mo).
• iOS: Hanapin ang apps tulad ng Cydia, Sileo, o Zebra.

Kung hindi ka sure, kontakin ang accredited service provider ng phone mo.

Step 3: I-check kung malware

1. I-restart ang device mo
2. Maghanap ng signs na jailbroken ang phone mo tulad ng:
   • May naka-install na Cydia app sa phone mo
   • Presence ng unusual o hindi pangkaraniwang system apps
   • May modified o nabagong settings

Step 4: I-check kung may unsecured system modification

1. Pumunta sa Settings
2. Hanapin ang Developer Options
3. Hanapin ang OEM unlocking
4. I-toggle off / switch off ang OEM unlocking
5. Kapag naka-switch off na ang OEM unlocking, i-toggle off ang Developer Options
6. I-restart ang phone mo
7. Buksan ulit ang GCash app mo

Kung hindi ka pa rin makapag-log in, gumamit ng unmodified na device o bumisita sa authorized service center para magpa-assist.

Kung makita mo ang error na ito, kailangan mong i-disable ang ilang settings. Heto paano:

1. I-disable ang installations from Unknown Sources
   • Pumunta sa Settings, hanapin ang Unknown Sources/Apps o Untrusted Sources, at i-disable sila.
2. I-disable ang Developer Options
   • Pumunta sa Settings, hanapin ang Developer Options, at i-turn off.
3. I-force close at subukan ulit i-open ang GCash app.

Kung hindi mo ma-turn off ang settings na ito, kontakin ang service provider ng phone mo para sa tulong.

Pwede na jailbroken, rooted, may unsafe apps, o pinapayagan ang unsafe installs ang device mo.

Para maayos ito, sundin ang steps sa 1, 2, at 3. Kung lumalabas pa rin ang error, gumamit ng secure na device o kontakin ang service provider ng phone mo.

May nakita ang system namin na apps o malware na pwedeng magbago ng Face ID mo.

Para maayos ito, i-check ang device mo kung may unknown o unwanted apps na gumagamit ng face detection o editing at i-delete sila.

Mga example:

• SwapFace
• DeepFaceLive
• Swapstream
• FaceSwap
• OBS
• ManyCam
• DroidCam

Kung lumalabas pa rin ang error, pumunta sa official service center ng phone mo para sa tulong.

Paano ayusin ito:

1. Punta sa Settings at i-check kung may apps tulad ng Parallel Space, Virtual Space, o App Cloner. I-delete sila kung meron.
2. I-turn off ang clone o dual app features ng phone mo:
   • For Samsung: Settings > Advanced Features > Dual Messenger (switch off)
   • For Xiaomi: Settings > Apps > Dual Apps (switch off), delete Second Space
   • For Oppo/RealMe: Settings > Apps > App Cloner (switch off)
   • For Huawei: Settings > App Twin > App Cloner (switch off)
   • For Vivo/iQOO: Settings > Apps > App Clone (switch off)
3. I-remove ang work profiles: Settings > Accounts > Work > Remove
4. Kung hindi ka pa rin makalog-in, gumamit ng unmodified na device.

Makikita mo itong message kasi may na-detect si GCash na kakaibang pagbabago sa phone mo o sa GCash app.

Para maayos ito:

1. Pumunta sa Settings
2. Piliin ang Apps
3. Piliin ang suspicious app na gusto mong i-delete. Ilan sa mga sample ng suspicious apps ay:
   • WinDbg
   • Airbrake
   • IDA Pro
   • Fiddler
   • Binary Ninja
   • Asset Studio
   • UnrealPak
   • ScriptHookV
   • Chrome DevTools
   • GDB
4. Piliin ang Force Stop
5. Piliin ang Disable
6. Piliin ang Uninstall
7. I-force close ang GCash app
8. I-reopen ang GCash app

Kung hindi ka pa rin makalog in, gumamit ng unmodified na device o bumisita sa authorized service center para magpatulong.

Pwede mong ma-access ang GCash sa pamamagitan ng:

1. Pag-delete ng suspicious apps:
   • Open Settings > Apps
   • I-uninstall ang tools tulad ng:
     • Frida Server
     • Xposed Modules
     • Magisk Manager
   • I-tap ang Force Stop, then Disable, then Uninstall para sa mga apps na ito.
   • I-force close ang GCash app, then i-open ulit.
2. Pag-disable ng Developer/Debugging features:
   • Open Settings > Developer Options
     • Disable USB debugging
     • Disable Install via USB o Verify Apps via USB

Kung hindi ka pa rin makaka-access sa GCash, gumamit ng unmodified na device o pumunta sa authorized service center para magpa-assist.

Para makapag-log in nang ligtas sa GCash, ang mga accessibility app lang na nasa listahan sa ibaba ang dapat naka-enable sa iyong device.

Para sa mga app na wala sa listahang ito, pumunta sa Settings > Accessibility ng iyong device at i-disable ang mga ito.

• Action Blocks - create assistive home-screen action buttons
• AI voice assistant for Transsion devices (TECNO, Infinix, itel)
• AirDroid Kids remote parental supervision client
• Android Settings App (including Settings UI, Brightness/Volume Sliders, and Stock "Accessibility Menu")
• Android System Settings Accessibility Components
• Android System UI
• Android Telecom Framework (responsible for handling calls and routing)
• Assistive Touch shortcut/gesture tools
• Auto Clicker
• Auto Clicker - Automatic tap
• Auto Clicker: Click Assistant
• Automate
• Automatic Call Recorder Pro (also known as Call Recorder S9)
• Bitwarden open-source password manager
• Call Recorder - Cube ACR
• Child Safety & Parental Control
• Clickmate - Auto Clicker Macro
• CrookCatcher anti-theft camera tool
• Dynamic Island-style overlay
• EasyTouch assistive overlay
• ESET Mobile Security
• EVA Facial Mouse
• Find My Kids parental control
• Google Accessibility Menu
• Google Braille Keyboard
• Google Switch Access
• Google TalkBack
• Google Voice Access
• Huawei Accessibility (general package)
• Huawei Braille support
• Huawei device management / system services hub
• In-Call UI
• Kaspersky Password Manager
• KidsControl parental monitoring
• LastPass password manager
• LG ThinQ / Smart Home
• Lookout Security (often pre-installed by T-Mobile/Samsung)
• Malwarebytes Mobile Security
• Micro Gesture
• Motorola Moto Actions (gestures like chop-to-flashlight)
• Nova Launcher
• Norton Mobile Security
• NTT Docomo Anshin Security (carrier-grade antivirus/security)
• Older Google/Huawei/Honor package
• Older/legacy Google TalkBack
• OnePlus Accessibility Menu
• OP Auto Clicker
• Oppo Accessibility Menu
• Prey Anti-Theft
• Record Messenger calls
• Samsung Accessibility suite/Assistant Menu
• Samsung Bixby voice assistant component
• Samsung Camera Cover/Smart View
• Samsung Clipboard/Edge panel
• Samsung TalkBack (main)
• Samsung Universal Switch
• Settings Provider
• Sophos Mobile Security
• Stock "Accessibility Menu"
• Super Antivirus / Security app
• Tasker
• Transsion (TECNO/Infinix/itel) security module
• Trend Micro Mobile Security
• Vivo Accessibility (general package)
• Xiaomi Accessibility (general package)
• Xiaomi AI Call Recording service
• Xiaomi MIUI Security Center (permissions, security scans, system tools)
• Xiaomi Voice Assist

Mukhang may app sa device mo na pwede magbago ng behavior ng phone mo at ilagay sa risk ang data mo.

Pwede mong makita ito: 

GCash detected suspicious app modifications!

This may be caused by method tampering (swizzling) on your device. Such manipulation can alter how the app behaves and put your data at risk. For your protection, this app will now close. Visit our Help Center to learn more.

Para maayos ito:

1. Pumunta sa Settings ng phone mo.
2. Hanapin kung meron kang mga app na ito:

• Frida
• StrongR
• Hook
• Instrument
• Bypass
• Objection
• Drozer
• MobSF Client

3. I-uninstall ang mga app na ito.
4. I-close ang GCash app at subukan ulit mag-login.

Kung hindi ka pa rin makalog-in, gamitin ang unmodified na device o pumunta sa authorized service center para magpatulong.

Baka fake ang GCash app na gamit mo, o baka may ibang tao na nagma-manipulate ng GCash app mo.

Para ma-fix ito:

1. I-uninstall ang GCash app na gamit mo ngayon
2. I-download ulit ang GCash app mula sa official app store ng phone mo. Halimbawa ng official app stores:
   • Google Playstore
   • Huawei App Gallery
   • Xiaomi GetApps
3. I-reinstall ang GCash app
4. Mag-log in ulit sa GCash app

Kung hindi ka pa rin makalog in, gumamit ng unmodified na phone o pumunta sa legitimate service provider para ma-access ang GCash mo.