IMPORTANT:

For your security, please do not share any sensitive information such as your MPIN, OTP, or credit card details (including card number, CVV, or images of your card) under any circumstances.

Please enter your complete name.

Please ensure that the Country where you registered your GCash Account matches the Mobile Number you are experiencing the issue with.

Type your number without spaces and remove the first 0. Include the country code (e.g., 63-9xxxxxxxxxx).

Please choose the statement that best describes your concern. Can't find it on the list? Check our Help Center articles or chat with Gigi for an answer.

Please refer to the transaction type stated in your transaction history

Select the correct type of biller or merchant

Enter the credit card number with the first 6 and last 4 digits in this format (xxxxxx-xxxx)

What card did you use and how did you pay?

Go to GLife page and browse by category

ALFM Global Multi-Asset Income Fund (ALFMGMIP) from BPI Investment Management Inc. (BPI-IMI) is currently the only fund on GFunds with dividends.

Check your App Inbox, Transaction History, printed receipts, or QR standee

Refer to your 7-Eleven receipt for the Store #. Make sure the information is correct.

Refer to your 7-Eleven receipt for the AR #. Make sure the information is correct.

Make sure that information is correct. Input your transaction ID or reference number if transaction was made through an external wallet or account. Write '0' if this is not available.

Please use the transaction date in your transaction history.

How much was the transaction cost?

Found on the SMS received or Transaction History.

Ensure that the mobile number of your parent is registered and fully verified with GCash

Write "N/A" if it does not apply to you.

Select the first action you took. Note that it would take up to 72 hours for the upgrade to take affect after doing the action you selected.

Check the number seen in the previous page (Buy Load Transaction for 09xxxxxxxx)

See Load page, transaction history, or App Inbox

Note that Chubb will only allow cancellation up to the 7th day starting from the date when Express Send Scam Insurance was availed.

Account number or Client Code

Simply input the email address or mobile number

Simply input the email address or mobile number

Look for the VISA or Mastercard logo in your card

This account will be deactivated to keep your funds safe. You won’t be able to login. Once you have your SIM replaced, let us know so we can reactivate it. Write your number in 09xxxxxxxxx format.

For Bank Account Numbers, please input only the last 4 digits of the account.

Please do not include any spaces. Simply input the mobile number code. (ex. 63-9XXXXXXXXX or 09XXXXXXXXX)

Please do not include any spaces. Simply input the mobile number code. (ex. 63-9XXXXXXXXX or 09XXXXXXXXX)

Please do not include any spaces. Simply input the mobile number code. (ex. 63-9XXXXXXXXX or 09XXXXXXXXX)

Please do not include any spaces. Simply input the mobile number code. (ex. 63-9XXXXXXXXX or 09XXXXXXXXX)

Please enter your mobile number in the following format: 09xxxxxxxxx

Please enter your mobile number in the following format 63-9XXXXXXXXX

In case your account has remaining funds or linked financial services such as loan, we will transfer the balances to this account

You need to upload the photo of your valid-government issued ID and your selfie holding your valid ID to verify your request

Your GCash mobile number must be fully verified, otherwise your request will be rejected. Please enter your mobile number in the following format 63-9XXXXXXXXX

Must be exact match with your registered GCash Accounts

Please enter your complete middle name in the format: Ex: "Santos"

Must be exact match with your registered GCash Accounts

Enter your date of birth in the this format YYYY-MM-DD

To learn more visit: https://help.gcash.com/hc/en-us/articles/9059222758041-Can-I-change-my-mobile-number-linked-to-my-Gcash-Account-

To learn more visit: https://help.gcash.com/hc/en-us/articles/19643426242201-Account-was-deactivated

Place "N/A" if you don't have a card

Yes, I agree

Yes, I understand

Yes, I agree

I have attached a clear copy of a selfie holding valid ID on the attachment section below (required)

Yes, I agree

Upload a photo, attachment, or SMS/In-app confirmation screenshots that can help us assist you with your concern

Telephone, mobile number, or email address

Please enter your place of birth in the format: Municipality/City & Province, Ex: "Antipolo, Rizal"

Example: Driver's License/N01-23-456789

If submitted business document is only DTI or Barangay Clearance

Write "N/A" if not applicable

Ex. Everyday, Once a week, etc.

Ex. Relative, Customer, etc.

Ex. Employment Contract, COE, etc.

Ex. Glife, Mini program, Payment Solutions, Dragonpay, Alipay, Paynamics, Online subscriptions, etc.

Ex. Coda, Dragonpay, Netflix, Spotify, etc.

Ex. ECpay, Meralco, etc.

Ex. Mercury, Puregold, etc.

Ex. Customer, Relative, etc.

Ex. Atram, etc.

Ex. via Bank, via 7eleven, etc.

Ex. 7eleven, Banks, etc.

Copy of ITR, payslip and business documents

Attach your proof of billing (ex.rental SOA, utility bills, credit card bills, association dues)

We only accept the IDs in the dropdown for verification. Any other IDs are currently not accepted.

Select the option that best describes your current eligibility situation so we can better assist you.

IMPORTANT: This form is only for checking your eligibility status. For other concerns (like application issues, repayments, or cashback), please visit our Help Center to find the right instructions or form so we can assist you faster.

Attach a photo of your valid government id both front and back

I have attached a Notarized Affidavit (required for Non-Fully Verified Old Accounts)

I have attached a screenshot of the email I received from hello@gcash.com

Please include region and major island group (Luzon, Visayas, or Mindanao) ex. 999 General Luna St, ABC Village, Brgy 999, Bacoor City, Cavite, Luzon.

Was the transaction made locally or internationally?

I have attached my valid ID and selfie with the valid ID. I understand that GCash can only facilitate my inquiry upon submission of these requirements.

I have attached a clear selfie holding my Valid ID on the attachment section below (required)

Please ensure that you’ve contacted the merchant. If the transaction is successful in our system, you will be requested to reach out to the merchant directly to settle your concern

You may check our Help Center article for the step-by-step guide on how to unlink your Gcash account from merchants

Take a screenshot of the transaction or error prompt and attach them to this request

This is either the Amount, Account Number, Biller or Channel whichever is applicable.

This is either the Amount, Account Number, Biller or Channel whichever is applicable.

Upload a Valid ID accepted in our KYC (https://help.gcash.com/hc/en-us/articles/900000948786-Accepted-IDs-for-GCash-Verification)

Yes, I agree.

(at least 15 characters)

(at least 50 characters)

Please follow this format: MM/DD/YYYY

I have attached a proof of relationship document. I understand that GCash can only facilitate my request, upon submission of this requirement.

I have attached the death certificate of the policyholder. I understand that GCash can only facilitate my request, upon submission of this requirement.

You may attach screenshots or files related to your concern.

Any person who, with malice or in bad faith, reports or files completely unwarranted or false information that results in the temporary holding of funds may be held criminally liable for malicious reporting under Section 11, in relation to Section 16(e), of the Anti-Financial Account Scamming Act (AFASA). I hereby attest to the truthfulness and accuracy of the information submitted. I understand and acknowledge that any falsity in my statements will give rise to the presumption that they were made with malice or in bad faith, and if they result in the temporary holding of funds, they may be used to criminally prosecute me for the offense of Malicious Reporting under Section 11, in relation to Section 16(e), of the AFASA.

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