Cash in via Online Bank Apps
You may cash in to GCash via your bank’s InstaPay or PESONet service. Transaction fees and other limits may vary per bank. Visit your bank’s website to learn more.
To learn how to cash in through your bank, follow the steps below:
- On the GCash homepage, tap Cash In
- Select Online Banks
- Under Partner Banks, select your bank
- View the instructions on how to cash in via your bank
Refer to the table below for a summary of cashing in via online banking:
|
InstaPay Cash in up to PHP 50,000 and receive your funds in real-time |
PESONet Cash in more than PHP 50,000 and receive your funds by the next banking day |
|
| Maximum number of transactions per day | No limit | |
| Daily incoming limit per account |
PHP 10,000/day, if within two (2) weeks of first cash in via InstaPay PHP 50,000/day after two (2) weeks from first cash in via InstaPay |
May vary depending on your bank’s set limit. View your bank’s website to learn more. |
| Monthly incoming limit per account |
PHP 100,000 for fully verified users PHP 500,000 for users with linked bank account/enterprise accounts |
|
| Crediting of funds to recipient’s account | Real-time |
Same day processing if before your bank’s cut-off time on banking days Next banking day processing if past your bank’s cut-off time, and any time during weekends and holidays |
| Transaction fee | Varies, as charged by your bank | |
Need more help?
The cash in transaction may take some time depending on your cash in method. Rest assured your funds are safe with us and you will receive a notification once this has been completed. Verify if your Cash In transaction was successful:
- Check your network signal and make sure you have a stable connection
- Check if you received an SMS confirmation from GCash
- Check your GCash Transaction History or App Inbox
- Check if you entered the correct mobile number
- Check if you entered the correct OTP. You have 3 attempts, after which, you will be asked to wait 5 minutes to try again
- If you used PayPal, Western Union, or MoneyGram, please double-check that the reference number was correct
- If you followed the steps above, but still haven't received your Cash In funds, submit a ticket.
It would be best if you reach out to the wrong recipient of the funds to ask for the money back.
Based on policy, we can only accommodate wrong cash-in reversal requests if the recipient is not a GCash user, or if only one digit is wrong and the wrong recipient has not used or withdrawn the money. If your concern falls under these cases, submit a ticket here. Other reasons may not be accommodated.
- Verify if you are still within your GCash wallet and transaction limits
- If the issue persists, submit a ticket here so that we can assist you
To help improve security, your confirmation messages were moved from your text message inbox (SMS) to your GCash App Inbox or Transaction History. To learn more, you may read about the Shift of SMS messages to GCash App Inbox.
If you have additional concerns, please submit a ticket here.